Popups are only displayed for logged in users

Folks,

I use this plugin in several projects here at the company, only this one presented this problem.
I use the same setting for everyone, changing only the images.
When accessing the site without being logged in, the popup simply does not appear, the funniest thing is that it works perfectly for logged in users.

Looking at the source code of the page for users not logged in, the structure of the plugin is not even added, something that already happens in logged users.

In the popup settings, I added to display on all pages, a specific page or post, but nothing makes it work for disconnected users, can you help me?

PS: this also happens with the shortcode.