We tend to only support the themes distributed here: https://wordpress.org/themes/ - Because they're freely available, easy to support and built to the same coding standards.
It's also not really our place to play with business models.
If someone develops a free theme outside of WordPress.org and they want to make money from support then they can, we shouldn't disrupt that by providing support for their free theme.
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Andrew on "iTheme2 Support Required"
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